Refund Policy
This policy covers coin packs bought from Alternativa LLC.
When you can get a refund
We refund a coin pack purchase in full if both of these are true:
- you ask within 14 days of the purchase, and
- none of the coins from that purchase have been spent.
When a refund is issued, the coins from that purchase are removed from your account. Once any coins from a purchase are used, that purchase is final, except where the law requires otherwise. Coins earned by voting are never refundable.
How to ask for a refund
| Where you bought | How to request |
|---|---|
| Website (card, Apple Pay or Google Pay through Stripe) | Email support@alternativa1.net from your account's email with the purchase date and amount. Refunds go back to the original payment method, usually within 5–10 business days. |
| iPhone or iPad app | Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. |
| Android app | Request a refund through Google Play, or email us and we will process it within Google Play's rules. |
Billing problems
If you were charged but did not receive coins, or were charged twice, contact us first at support@alternativa1.net. We will fix it or refund the charge. Opening a chargeback with your bank instead can lead to the account being suspended while the dispute is reviewed.
Your legal rights
This policy does not limit any refund rights you have under the consumer-protection laws of your country.
Contact
Alternativa LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA
support@alternativa1.net